The fastest way to reach us is to send us a message via Facebook or Instagram at @cerberclothing. If you prefer other communication channels you can always send us a message via our contact form or e-mail us directly at instead. You can find our e-mail addresses at our dedicated contact page.
How does sizing work?
All products have size charts available. Please use these charts to determine your best fit and allow for 1-3 cm error as most items are measured by hand. As our suppliers tend to be from Asian origin, sizing is different, so using the size charts is important. Items that are in Asian sizing will state this in under the size charts
Most shoes use an EU sizing system. All shoes have a handy size conversion chart available on their product pages.
Size charts should be available on all items. If there is no size chart, please let us know, so we can correct this immediately.
How much is shipping?
We offer free international shipping for all of our products with an exception to Cerber Originals. These products have a variable shipping fee that is calculated depending on what you buy and where you want your order shipped.
Please be advised, that by ordering on our store you are accepting our returns policy. We we do our best to provide the best customer service possible, but it's impossible to keep up to date with all local laws of all our customers.
Double check you have selected the correct variant and entered the correct address. If you have entered the wrong address or selected the wrong variant, please contact us as soon as possible, so we can correct the mistake.
We review each case individually. Sometimes we make exceptions to our policies. You can always contact us with any questions at firstname.lastname@example.org. We will do our best to assist you.
Returns & Exchanges
We have a 14-day return policy on all our retail products, which means you have 14 days after confirmed delivery date to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you instructions on how to proceed. Items sent back to us without first requesting a return will not be accepted.
If your order has not had a tracking update in over a month we will give you a full refund on your order. We are unable to give you a refund if your tracking says the order was delivered.
If the item you received was damaged in any way, please let us know, so we can review the issue and issue a refund or send you a replacement.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
All Cerber Originals products are excepted from returns, exchanges and refunds. These sales are final. In an effort to help save the environment we print those products on demand.
Certain types of items cannot be returned, like perishable goods, custom products (such as special orders or personalized items), and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Please be aware that your items may be held at customs for inspection, delaying the delivery time, and you may be charged a customs fee, import tax or similar. There is nothing we can do about customs clearance. Customs rules make the importer responsible for these fees.
Our original products have separate shipping times and costs, because most of them are printed on demand to limit our impact on the environment.
Other product lines
We offer free international shipping for all of our retail products.
Europe & UK
Free shipping, 5-20 business days
Free shipping, 7-25 business days
Rest of the world
Free shipping, 15-30 business days
Your order will be processed in 1-3 business days once payment is received and cleared. Order processing may take longer when we receive a huge number of orders per day.
Due to high demand, some orders may take a little longer to process. We strive to ensure that your order arrives as soon as possible.
We use well known international carriers to ensure your order gets to you quickly and securely.
We currently have fulfillment facilities in North America, Europe & Asia. Depending on your location and product availability your order will be shipped from one of them. We try our best to ship from the warehouse closest to you.
Buy one cap and get the second one 50% off! Available for a limited time only.